Crocus Medical Practice participates in My Care Record, a secure system that enables authorised health and care professionals involved in your treatment to access relevant information from your health and social care records.

The aim of My Care Record is to improve patient care by ensuring that the professionals looking after you have access to accurate, up-to-date information when and where it is needed.

Traditionally, information has been shared between healthcare organisations using methods such as post, fax, or secure email. These processes can be slow and may delay diagnosis, treatment, or care decisions.

My Care Record provides a faster and more secure way of sharing essential information across participating health and social care organisations.

How My Care Record Works

My Care Record does not create a new medical record. Instead, it allows authorised healthcare professionals to securely view information held within existing NHS and social care systems.

Information is accessed directly from the organisation that holds your record and is only available to health and care professionals involved in your care.

For example, if you attend hospital, clinicians may be able to view relevant information from your GP record to help them make informed decisions about your treatment.

Benefits of My Care Record

Sharing information through My Care Record helps to provide:

• Better coordinated and more seamless care
• Faster diagnosis and treatment
• Improved patient safety
• More accurate prescribing
• Reduced duplication of tests and investigations
• Less paperwork and fewer repeated questions
• More time for healthcare professionals to focus on patient care
• Better informed clinical decision-making

What Information May Be Available?

Depending on the organisation involved in your care, healthcare professionals may be able to view information such as:

• Name, address, contact details, and NHS number
• Current medications
• Allergies and alerts
• Test results and investigations
• Clinical history
• Hospital attendance and treatment information
• Appointment details
• Care plans
• Mental health information where appropriate
• Social care information relevant to your care

Only information necessary to support your treatment and care will be accessed.

Who Can Access My Care Record?

Access is limited to healthcare and social care professionals directly involved in your care, such as:

• GPs and Practice staff
• Hospital clinicians
• Community nurses
• Mental health professionals
• Health visitors
• Ambulance services
• NHS 111 and Out of Hours providers
• Approved social care professionals

All access is strictly controlled, monitored, and subject to NHS confidentiality and information governance standards.

Your Privacy and Security

Your information remains protected under the same strict confidentiality and security rules that apply to all NHS records.

My Care Record:

• Uses secure NHS systems and connections
• Restricts access to authorised professionals only
• Records and audits access to patient information
• Complies with UK GDPR, the Data Protection Act 2018, and NHS information governance requirements

Information is only accessed for your direct care and treatment.

Your Choice

You have a choice about whether your information is made available through My Care Record.

If you do not want your information shared through My Care Record, you can opt out at any time.

To find out more or to request an opt-out form, please visit: www.mycarerecord.org.uk

Alternatively, you can speak to a member of our Practice team.

Please note that restricting access to your record may affect the ability of healthcare professionals to access important information when providing your care.

Accessing Your Records

My Care Record does not store information itself. It simply allows authorised professionals to view information held by participating organisations.

If you would like a copy of your medical record, you should contact the organisation that holds the information, such as your GP practice, hospital, or community healthcare provider.

For access to your GP record, please contact Crocus Medical Practice directly.

Further Information

For more information about My Care Record, participating organisations, data protection, patient choices, and frequently asked questions, please visit: www.mycarerecord.org.uk